CUSTOMER LOYALTY MEMBERSHIP PROGRAMME
Last updated on October 2024
1. Introduction
By creating an account on the Decathlon website: www.Decathlon.co.za (the “website”) or otherwise signing up to join the Programme and using the related services, you agree to the current terms and conditions set out on this page and Decathlon’s privacy policy. Decathlon’s privacy policy is hereby incorporated by reference into these Programme.
Decathlon reserves the right, without notice and at its sole and absolute discretion to change and update these Programme terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions that apply to your membership. Such changes will take effect when they are published. These terms and conditions contain specific provisions to limit Decathlon’s liability, allocated risk or liability to you or act as an acknowledgement of certain facts by you.
If you do not accept these terms and conditions you will not be able to participate in or benefit from the Programme. If you continue to participate in the Programme or use the related services, you will be deemed to have accepted the amended terms and conditions.
You will become a member of the Programme when you sign up and create an account on the website or when you register in-store.
You agree to our terms of use and to receive information from us relating to our products and services. You will share certain personal information and give consent to us processing your personal information in order to provide services to you, in accordance with the terms set out herein and in our privacy policy.
2. Who can join the Programme?
Business to business and wholesale buyers are excluded from participating in the Programme.
By joining the Programme, you confirm that you are eligible to become a Programme member (the “Member”).
3. How do you sign up?
Joining the Programme is free of charge, with the exception of any internet connection or mobile data costs, which may be incurred by you when accessing and using the www.Decathlon.co.za. website and/or the Decathlon application. Such extra costs are the sole responsibility of each Member.
Each Member can only register for the Programme once. The Programme membership is strictly personal and cannot benefit another person. The Member may neither give nor lend their electronic membership card to a third party. In case of doubt, Decathlon reserves the right to request a proof of ID to verify the identity of the Member and, where the identity check produces unsatisfactory results, Decathlon may decide not to award loyalty points or other benefits linked to the Programme membership.
4. What are the benefits of signing up?
An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the Decathlon application and on the www.decathlon.co.za website. The card is personal and non-transferrable, and each Member undertakes to use it according to the terms and conditions of the Programme.
Returns policy
Members can benefit from Decathlon 365-day returns policy, the conditions of which are available in Decathlon stores and online on the Decathlon Returns Policy | Decathlon website.
All of your purchases from Decathlon will be stored in one place that you can refer to. You will have product traceability for warranty support.
Earning loyalty points
Members earn 1 point per R20 spent on their purchase of products sold by Decathlon in one of the participating Decathlon stores or on the www.Decathlon.co.za website (the “Product”). Decathlon may within its discretion, offer other mechanisms to earn points from time to time. In some cases, loyalty points can take up to 48 hours to assign to your profile. You can review the benefits and additional ways to earn loyalty points in the Programme here.
To collect loyalty points for purchases of Products made in participating Decathlon stores, Members must either scan their membership card at the checkout, or present it to a Decathlon store employee, at the time of each purchase. Decathlon will be under no obligation to award any loyalty points retrospectively after the purchase. In the event of a technical, system(s) or network failure as well as system upgrades, loyalty rewards allocations will not be processed and/or issued retrospectively.
If you return a Product and request a full or partial refund from Decathlon the loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance.
Decathlon reserves the right to exclude certain goods and/or services from the Programme.
Decathlon reserves the right to change this loyalty points earning mechanism and the associated benefits at its sole discretion at any time, without giving a reason or a prior notice.
Decathlon is under no circumstances required to allocate any loyalty points for purchases made prior to the Member joining the Programme and/or prior to the effective date from when the Programme enabled Members to earn loyalty points.
Your online loyalty points profile will reflect all your point balances.
Loyalty points are valid for 24 months from the date of earning the points. One-off offers and short-term missions Decathlon may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points. Converting loyalty points into a voucher
Once a Member has earned sufficient loyalty points he/she has the option of converting these points into a Decathlon voucher in the following increments –
- 150 points converts R150 voucher
- 300 points converts to R350 voucher
- 500 points converts to R600 voucher
Vouchers are valid for 12 months from the date of issue. To convert loyalty points into a voucher, Members must log in to their online Decathlon account and follow the instructions provided in the loyalty points section.
The voucher must be used only by the Member of the Programme who is a Decathlon account holder and who has earned loyalty points under their Decathlon account and who has triggered the creation of the voucher. That Member may use the voucher for purchases in Decathlon stores only, in accordance with these terms and conditions. Vouchers can be redeemed for all valid in-store purchases. Vouchers cannot be redeemed on the Decathlon website.
The voucher is non-transferable and only the Member redeeming their loyalty points is entitled to use it in accordance with these terms and conditions.
Purchase of gift cards, services, home delivery, package delivery and any other non-product related transactions are excluded will not earn any loyalty points for their purchase.
Neither the vouchers nor the other mechanisms to redeem the loyalty points in the Programme can be transferred, duplicated or sold and they have no cash value. Neither the promotional code nor the discount can be combined with any other discounts, codes or promotions.
Other advantages
Decathlon may provide further offers and benefits at its sole discretion from time to time. Decathlon reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external parties.
These advantages are subject to the specific conditions of the Programme and to the conditions of any applicable third party terms. These benefits may vary depending on the store chosen by the Member when registering and/or creating their online Decathlon account. You can change your store preference on your online profile.
Personalised offers
Members may receive personalised offers from Decathlon if they have opted in to receive email and marketing communication from Decathlon. These personalised offers may include important information about the lifecycle of their points and rewards, special communications for benefits updates.
Promotional competitions
Members of the Programme will automatically be entered into selected’ promotional competitions after meeting the promotional entry requirement (like purchasing a participating product).
Only Members of the Programme will qualify as winners of the aforesaid competitions. In the event that you are removed as a Member of the Programme, for whatever reason, your entry will be removed from the relevant promotional competition.
5. How do you use my personal data?
The deletion or destruction of your personal information may result in the termination of your participation in the Programme as we may no longer be able to provide the service to you.
By accepting the terms and conditions as set out herein, you confirm that you are aware of the information that is being collected by us and the purpose for which the information is collected.
6. How can I update my personal information?
You will at all times be in a position to request, where necessary, the correction, destruction or deletion of your personal information. Decathlon will process your request as soon as reasonably possible. For more information on this, please see our privacy policy.
7. How and why does Decathlon collect information about me?
Certain communications may be sent to you via different channels including email, sms or whatsapp. Please make sure that we always have your correct contact details to ensure that you receive your offers and communications. We cannot accept responsibility if you do not receive certain offers and communications because you provided us with incorrect contact details.
By signing up for the Programme you consent that Decathlon may record, use and hold the following types of information about you:
Your information is needed for the following purposes:
8. Direct Marketing
If, at any time, you wish to withdraw your consent to the aforementioned receipt of direct marketing communications, you will be entitled to do so by contacting our customer relations team on [email protected].
If you have opted-in to receive direct marketing communications, you may opt out from any of the communication channels, either when you first subscribe to become a member of the Programme or at any time thereafter. When Decathlon sends you additional communications you can opt-out by exercising the opt out function on the channel used to communicate with you, alternatively you may contact our customer relations team on [email protected].
9. Retention of personal information
10. Your rights regarding your information
You also have the right to ask Decathlon to correct or delete any information it holds about you. This may be because the information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading. It remains your responsibility to inform Decathlon of any changes to your personal information.
Please note that Decathlon is only able to fulfil your request where permitted to do so by law and provided that doing so does not unreasonably prejudice its legitimate interests or those of any third party.
You are entitled, in terms of the Protection of Personal Information Act 4 of 2013, to submit a complaint to the Information Regulator in the prescribed manner and form if you suspect interference with your personal information by us. The contact details of the Information Regulator for this purpose are: [email protected].
11. Liability
Neither Decathlon, its agents, associated companies, nor any directors, officers or employees of such, shall be liable for any loss or damage, whether direct, indirect, consequential or otherwise arising from any cause whatsoever, which you or a third party may suffer regarding your participation in the Programme.
Decathlon shall not be responsible for any lost, damaged, delayed, incorrect or incomplete applications for any reason whatsoever.
Decathlon shall not be responsible for the failure of any technical element relating to the Programme which may result in a benefit not being successfully redeemed.
In the event that Decathlon is found to be liable in respect of any claim(s) in connection with the Programme or any related benefit, its liability will not exceed the monetary value of the benefit in question, regardless of the reason for its liability, whether it stems from contract, statute or delict, save to the extent that such liability cannot be excluded by applicable law.
12. Termination of the Programme
Decathlon may, at any time, decline to issue, withdraw, cancel or terminate an individual Decathlon membership account and/or remove an account holder where Decathlon reasonably believes that the account and/or the account holder has been associated with theft, misconduct, abusive or offensive behaviour or with supplying false or misleading information to Decathlon.
13. General
Decathlon reserves the right to close any Member’s account that has been inactive for a period of 12 consecutive months.
Members, who notice any suspicious or fraudulent activity in relation to their Programme membership account and/or card, must notify Decathlon about it immediately, failing which any such an activity will be attributed directly to the Member on the grounds specified in the paragraph below
In the event that a Member does not comply with the current terms and conditions of the Programme, uses the Programme in bad faith or if Decathlon detects any fraudulent use or abuse of the Programme by the Member or any third party, Decathlon reserves the right to cancel the respective Programme membership at its sole discretion. As a result, the Member will no longer be able to benefit from the loyalty points acquired during the Programme membership. For the avoidance of the doubt, Decathlon will not be liable for any losses or compensation in this regard.
These terms and conditions will be subject to and interpreted under the laws of the Republic of South Africa and the South African courts will have exclusive jurisdiction over any claim arising in connection herewith.
Decathlon reserves the right to disqualify any claim if fraud is suspected, including without limitation, through the manipulation of code or otherwise frequently falsifying data.
You must provide Decathlon with true and accurate information. If you have given incorrect information, Decathlon reserves the right to decline your application or cancel your membership.
You may not assign or otherwise transfer all or any part of your rights or obligations under these terms and conditions. You agree that Decathlon may, in its sole and absolute discretion, transfer and assign all or part of its rights and obligations under these terms and conditions to one or more third parties chosen by it.
If any clause or sentence in these terms and conditions is held by a court of law to be void, illegal or unenforceable, the remaining provisions hereof will not be affected and will remain of full force and effect.
Please do not reproduce or use the information on our channels other than to learn more about our products and services.
For any questions or complaints relating to your Programme membership, please contact our customer support via the Customer Service website or email to [email protected]. The Programme is a free service associated with the Decathlon customer account. Members wishing to unsubscribe can do so by opting out on their Decathlon profile or by contacting our customer support via [email protected]. As soon as you unsubscribe from the Programme and delete your online DECATHLON account, your loyalty points and rewards will be permanently deleted with no option of recovery.